SKYBIKE Shipping Policy

At SKYBIKE, we are committed to providing a reliable and convenient delivery experience for your fitness journey.

This Shipping Policy explains our order processing times, shipping methods, delivery timelines, and important shipping information.

Order Processing

After your payment has been successfully confirmed, SKYBIKE requires 1–3 business days to process and prepare your order for shipment.

Orders placed on weekends or public holidays will be processed on the next business day.

Our warehouse operating hours are:

Monday – Friday
9:00 AM – 5:00 PM (local warehouse time)

Once your order has shipped, you will receive a shipping confirmation email containing your tracking information.

Shipping Coverage

SKYBIKE currently ships to customers within the United States.

We currently deliver to:

• Continental United States (48 states)

At this time, we are unable to deliver to:

• P.O. Boxes
• APO/FPO military addresses
• Certain remote areas where carriers cannot provide standard delivery service

If we are unable to deliver to your address, our support team will contact you by email to provide a solution.

Shipping Methods & Delivery Time

Delivery times are estimates and may vary depending on:

• Destination
• Carrier conditions
• Weather delays
• Holidays
• Unexpected logistics issues

Shipping From

SKYBIKE products are shipped from our designated fulfillment facilities.

The shipping origin may vary depending on inventory availability and your delivery location.

Shipping Carriers

We work with trusted logistics partners to deliver your SKYBIKE safely.

Possible carriers include:

• FedEx
• UPS
• DHL
• Other trusted local delivery partners

The carrier selection depends on your shipping address and product availability.

Order Tracking

Once your SKYBIKE order has been shipped, you will receive a confirmation email with:

• Order number
• Shipping carrier
• Tracking number
• Delivery status

You can track your order through the carrier’s official tracking system.

If your tracking information has not updated for an extended period, please contact our support team.

Address Changes

Before your order has shipped:

You may contact SKYBIKE Support to request an address update.

After your order has been shipped:

We are unable to modify the shipping address.

Please carefully review your shipping information before completing your purchase.

Delivery Information

SKYBIKE fitness equipment is shipped securely with protective packaging.

For large fitness equipment:

• Delivery is typically curbside delivery.
• Customers may need assistance moving the package indoors due to product size and weight.
• Some orders may arrive in multiple packages.

Please inspect your package upon delivery.

If your product arrives damaged, please contact SKYBIKE Support immediately and provide photos or videos of the package and product condition.

Lost or Delayed Packages

If your tracking information shows no movement for an extended period, please contact SKYBIKE Support.

We will work with the shipping carrier to investigate the shipment status and provide assistance.

SKYBIKE is not responsible for delays caused by:

• Incorrect shipping information provided by customers
• Weather conditions
• Carrier delays
• Customs or regulatory delays
• Force majeure events

Duties & Taxes

For orders shipped within the United States, applicable taxes will be calculated during checkout according to local regulations.

Customers are responsible for providing accurate shipping information to ensure successful delivery.