Privacy Policy

1. Information We Collect

We may collect personal information that you provide directly to us, including:

• Name
• Email address
• Shipping address
• Billing information
• Phone number
• Order information
• Product registration information
• Customer service communications

We may collect this information when you:

• Create an account
• Place an order
• Join our launch or early access list
• Subscribe to newsletters
• Contact customer support
• Participate in surveys or promotions

You may browse certain parts of our website without providing personal information.

2. How We Use Your Information

We use the information collected for the following purposes:

Order Processing

To:

• Process and fulfill your orders
• Deliver products
• Provide order updates
• Handle payments and refunds

Customer Support

To:

• Respond to questions
• Provide technical support
• Process warranty claims
• Improve customer experience

Marketing Communication

With your permission, we may send:

• Product launch updates
• Kickstarter notifications
• Early access offers
• Promotions
• Product news

Website Improvement

We may use information to:

• Analyze website performance
• Improve user experience
• Develop new products and services

3. Payment Information

Your payment information is processed securely through trusted third-party payment providers.

SKYBIKE does not store your complete credit card information on our servers.

Payment providers process transactions according to their own privacy and security policies.

4. Cookies and Tracking Technologies

SKYBIKE uses cookies and similar technologies to improve your browsing experience.

Cookies help us:

• Remember your preferences
• Understand website usage
• Improve website performance
• Provide relevant advertising experiences

You can manage cookie settings through your browser preferences.

5. Sharing Your Information

SKYBIKE does not sell or rent your personal information.

We may share information with trusted third parties that help us operate our business, including:

• Payment processors
• Shipping carriers
• Customer support providers
• Marketing and analytics providers
• Website service providers

These third parties are required to protect your information and use it only for authorized purposes.

6. Data Security

We use reasonable security measures to protect your personal information from unauthorized access, misuse, or disclosure.

However, no internet transmission method or electronic storage system can guarantee complete security.

7. Data Retention

We retain personal information only for as long as necessary to:

• Provide our services
• Complete transactions
• Meet legal requirements
• Resolve disputes
• Enforce agreements

8. Your Privacy Rights

Depending on your location, you may have rights regarding your personal information, including:

• Accessing your data
• Requesting correction
• Requesting deletion
• Managing marketing preferences

To submit a privacy request, please contact us.