SKYBIKE Warranty Policy

SKYBIKE is committed to providing high-quality fitness equipment and reliable customer support.

Your SKYBIKE product is covered by a 12-month limited warranty against defects in materials and workmanship under normal household use.

If your SKYBIKE experiences a verified manufacturing defect during the warranty period, SKYBIKE will provide repair support, replacement parts, or an appropriate solution according to the conditions of this warranty policy.

This warranty applies only to products purchased through SKYBIKE official channels or authorized sellers.

Warranty Period

The warranty period begins from the date of delivery of your SKYBIKE product.

What Is Covered

During the warranty period, SKYBIKE covers defects related to:

• Frame and structural components
• Motor and resistance system
• Electronic components
• Display and control system
• Manufacturing defects affecting normal operation

If a covered issue occurs, SKYBIKE will evaluate the problem and provide the appropriate solution.

Warranty Conditions

To receive warranty service, customers must provide:

• Order number or proof of purchase
• Product serial number (if applicable)
• Description of the issue
• Photos or videos showing the problem when requested

Warranty service applies only when:

• The product is used according to the user manual
• The product is used for personal household fitness purposes
• The issue is caused by manufacturing defects or component failure

What Is Not Covered

This warranty does not cover:

• Damage caused by improper use, accidents, or misuse
• Damage caused by unauthorized modification, repair, or disassembly
• Damage caused by incorrect installation or maintenance
• Cosmetic damage, including scratches, dents, or normal wear and tear
• Damage caused by water, extreme environments, or natural disasters
• Damage caused by commercial use, including gyms, studios, or rental facilities
• Issues caused by accessories or components not supplied by SKYBIKE

Warranty Service Process

1. Contact SKYBIKE Support

If you experience a product issue, please contact our support team:

Email:
support@skybike.com

Please include:

• Order number
• Product information
• Description of the issue
• Photos or videos of the problem

2. Troubleshooting

Our support team may provide troubleshooting instructions to identify and resolve the issue.

Some problems may be resolved through setup guidance, adjustments, or replacement components.

3. Repair or Replacement

If the issue is confirmed as a warranty-covered defect, SKYBIKE may provide:

• Replacement parts
• Repair assistance
• Product replacement when necessary

The final solution will be determined based on the specific situation.

Shipping Responsibility

For approved warranty claims:

• SKYBIKE will cover reasonable shipping costs related to approved warranty repairs or replacement parts.
• Customers may be responsible for shipping costs related to non-warranty issues or unauthorized returns.

Important Notes

• This warranty applies only to the original purchaser.
• Warranty coverage is not transferable after resale.
• Customers should follow SKYBIKE maintenance and usage instructions to ensure optimal performance and product lifespan.